Book Review: In the Common Interest 2: Embracing Five Star Customer Service by John Carona Disclaimer: I received a download of this book through a Goodreads giveaway to facilitate this review. No other compensation was offered or requested. Mr. Carona is the founder of Associa, a community management company. They work with homeowners’ associations, gated… Continue reading Book Review: In the Common Interest 2: Embracing Five Star Customer Service